Predictive dialler built for market research

Sales diallers chase volume. Research is judged on completed interviews, not on connections, and it has to pace inside strict legal limits. We work only in this field, so our dialler paces with control, logs every attempt for audit and holds abandoned-call rates inside your regulator's limits.

The interviews themselves matter more than ever. Bots and synthetic data are eroding trust in online samples, and a real conversation with a verified person is worth more than it has ever been.

Why CATI still matters

Most of a research call is waiting. Numbers ring out, lines are busy and people are not at home. The dialler takes that dead time back.

• Predictive pacing

  Calls go out slightly ahead of demand, so an interviewer is free the moment someone answers. Machine learning adjusts the pace through the day and keeps calling inside your regulator's limits.

• Answering machine detection

  FastAMD screens out recorded messages in about 0.4 seconds without misclassifying live respondents. Users report a third more talk time and a fifth more completes per interviewer hour.

• Run it your way

  Dialler as a Service in a private cloud, your own infrastructure or hardware in your building. Interviewers can sit in your call centre, at home, or both on the same campaign.

See how the dialler works

• Every major CATI platform

  Including NIPO, Nfield, Quancept, SPSS, UNICOM, QPSMR and Forsta. An open, documented API covers the rest, and one CATI server can talk to several systems at the same time.

• Global reach, local numbers

  Bring your own SIP carrier, or use our managed SIP with local CLIs in a wide range of countries, provisioned by us, often the same day.

See all integrations

Our customer support desk are on call 24/7, 365 days a year, and the person who picks up is an engineer, not a script. One team supports the dialler, the hosting and the SIP, so there is only ever one number to call.

A range of service level agreements is available, and training with your team is included, backed by a growing knowledge base. Customers tell us support is the part they value most, and it is why installations that start as a trial end up running the whole operation.